TaxSavvyAE

System outage during e-invoicing

Our system went down and we could not send e-invoices. What must we do?

The situation

The rules require you to notify the FTA of a system failure within two business days.

The law

  • Ministerial Decision 243 of 2025 on the Electronic Invoicing System: Scope, exclusions and obligations for e-invoicing
  • Cabinet Decision 106 of 2025 on e-invoicing penalties: Penalties for late adoption, late e-invoices and failures to notify

What it means for you

The reported penalty for late notification is AED 1,000 per day. Example: an outage on Monday must be reported by Wednesday. Keep a log of the outage, the cause and the invoices affected, and send them once the system is back.

What to do

  1. Log the outage start and end time.
  2. Notify the FTA within two business days.
  3. Queue affected invoices.
  4. Send them once the system recovers.

We can do this for youE-invoicing readiness: phase check, Accredited Service Provider appointment, PINT AE data and go-live: AED 5,000

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