ITR
Helpline and grievance for refund issues
Updated . Every paid answer is checked by a CA. Free AI answers are labelled until a CA verifies them.
Facts
The e-Filing and CPC helpline numbers are 1800 103 0025 and 1800 419 0025, available on working days. You can also raise a grievance on the portal.
Provisions and law
- Sec 244A, Income-tax Act 1961 (now Sec 437, Income-tax Act 2025)Interest on refund at 0.5% for every month or part of a month, less periods of delay caused by the taxpayer.
- e-Filing portal, Grievances serviceGrievances about refunds can be raised online.
Analysis
Keep your PAN, assessment year and acknowledgement number ready before you call. Note the ticket number. If the helpline cannot resolve it, raise a grievance online with screenshots. Follow up after a couple of weeks.
Conclusion
- Keep PAN, year and acknowledgement ready.
- Call the helpline and note the ticket.
- Raise an online grievance if needed.
- Follow up.
A Savvy can do this for you
Income tax refund not received, status check and refund reissue request
₹999
Get this doneAsk a Savvy on WhatsAppGeneral guidance from TaxSavvy’s library of money processes. Laws change; your Savvy confirms the answer on your exact case before anything is filed.