Refund delayed by FTA queries
Our VAT refund has been pending for weeks with FTA questions. What can we do?
The situation
The FTA can ask for more information before deciding a refund, and the clock may restart from the reply. A clear, complete reply is the fastest route.
The law
- Art 74, Federal Decree-Law 8 of 2017 as amended from 1 January 2026: Refund of excess recoverable tax; carry forward or refund only within 5 years
What it means for you
Answer every point with documents, not explanations alone. Example: if the FTA asks about a large supplier, send the contract, delivery note, payment proof and the supplier's TRN check. If the refund is refused, you can ask for reconsideration within the legal deadline.
What to do
- Read the query and list every item asked.
- Gather documents for each item.
- Reply in one complete upload.
- Request reconsideration if refused.
We can do this for youVAT refunds: excess input VAT refund, 5-year limit, new residence refund for nationals and tourist refund context: AED 2,500