TaxSavvy

Tax planning

Income tax refund not received, status check and refund reissue request

  • Your return shows a refund but the money has not come.
  • Deadline: Any time after a refund is shown as failed or delayed; no statutory deadline for a reissue request
  • Done in 1 working day to diagnose and raise the request; credit depends on CPC
  • Prepared by your Savvy, checked by a CA
  1. E-filing login
  2. Was the return e-verified
  3. Check return status and refund status under View Filed Returns
  4. Refund reissue transaction ID and confirmation
The law and the stepsPay and start · ₹999As needed, + 18% GST

Answer in brief

Your return shows a refund but the money has not come. We find out why (not verified, not processed, adjusted, failed, PAN inoperative or bank not validated), fix the cause, and raise a refund reissue request or grievance so the refund is paid with interest.

Every paid answer is checked by a CA. Free AI answers are labelled until a CA verifies them.

From the official sources

What the law says, and what trips people up

From the official portal's manuals and FAQs, with the source for each point.

The law

  • Income-tax Act 1961, Sec 244A(1)(b) (now Sec 437)

    Interest on refund at 0.5% for every month or part of a monthSource

  • Income-tax Act 1961, Sec 244A(2) (now Sec 437)

    Period of delay caused by the taxpayer can be excluded from interestSource

  • Income-tax Act 1961, Sec 245 (now Sec 438)

    Refund can be adjusted against past tax duesSource

  • Income-tax Act 1961, Sec 139AA (now Sec 262) and CBDT Circular 03/2023

    Inoperative PAN: no refund and no interest on refund until PAN becomes operativeSource

  • Income-tax Act 2025, Sec 536(2)

    Refund proceedings for pre-2026 years continue under the 1961 Act; interest after commencement follows the new ActSource

  • Government fee

    No fee for a refund reissue request. Source: https://www.incometax.gov.in/iec/foportal/help/all-topics/e-filing-services/refund-reissue-UM

On the portal

  1. Login > e-File > Income Tax Returns > View Filed Returns > select AY > View Details
  2. If refund failed: Profile > My Bank Account, validate or add the account
  3. Services > Refund Reissue > Create Refund Reissue Request
  4. Select the record and Continue; select validated bank account and Proceed to Verification
  5. E-verify with Aadhaar OTP, EVC or DSC and save the transaction ID
  6. Track under View Refund Reissue Request

What trips people up

  • Bank account not pre-validated or closed

    Validate an active account; only validated accounts appear in the requestSource

  • IFSC changed after a bank merger

    Update IFSC, re-validate, then raise reissueSource

  • Refund adjusted against an old demand

    Check Pending Actions > Response to Outstanding Demand; pay or disagree with reasonsSource

  • PAN inoperative

    Link PAN with Aadhaar after paying the ₹1,000 fee; refund and interest are withheld till then (see ITR-PAN-01)Source

  • Wrong account chosen in the reissue request

    A submitted request cannot be modified; wait for it to fail and reapplySource

  • Reissue option not visible

    It appears only after a refund has failed for that yearSource

People ask

When should my refund come?

Processing starts only after e-verification; refunds usually arrive in about 4 to 5 weeks.Source

Can I get the refund in a different account?

Yes. Validate the new account first, then pick it in the reissue request.Source

Will I get interest for the delay?

Yes, 0.5% a month under Sec 244A, though delay caused by you can be excluded.Source

My refund is from before April 2023. Where do I check?

Refunds determined on or before 31 March 2023 are checked on the NSDL TIN portal.Source

Whom do I call?

e-Filing and CPC helpline 1800 103 0025 or 1800 419 0025, 8 am to 8 pm, Monday to Friday.Source

IDFD

How we solve it: 4 steps

Every line tracked live.

Step 1 of 4 · What we need from you

Tap each one you already have

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  • E-filing login
  • Assessment year of the refund
  • Active bank account, validated
  • Name as per PAN and bank
  • PAN-Aadhaar link status
  • CPC emails and intimationsOptional
  • Aadhaar OTP, EVC or DSC

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As needed. Delivered in 1 working day to diagnose and raise the request; credit depends on CPC. Due: Any time after a refund is shown as failed or delayed; no statutory deadline for a reissue request

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