Answer

ITR

Helpline for AIS problems

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  1. Facts

    The AIS and Reporting Portal helpline is 1800 103 4215, from 9:30 am to 6 pm, Monday to Friday. For e-Filing login issues, use the e-Filing helpline listed on the portal.

  2. Provisions and law

    • Sec 285BB (now Sec 510)Annual Information Statement of a taxpayer's reported transactions and taxes
    • Rule 114-I, Income-tax Rules 1962Annual Information Statement uploaded to the taxpayer's account

  3. Analysis

    Note the error message and take a screenshot before calling. Try another browser or the offline AIS utility with the JSON file. If a large number of entries need feedback, the offline route can be easier. If the issue continues close to your filing date, file the return on correct figures and give feedback later.

  4. Conclusion

    1. Take a screenshot of the error
    2. Try another browser or the offline utility
    3. Call 1800 103 4215 on a working day
    4. Do not delay filing; give feedback when fixed

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